Glassdoor Writing Review for Company You Didnt Work at
Learning how to use Glassdoor in the context of knowing how to respond to negative reviews is a must for every company because it can severely impact reputation. Specifically, Glassdoor information revealed 7 out of 10 people changed their opinion about a brand after a visitor replied to a review, and 75% of chore seekers will employ to a company if it actively manages its brand online.
When done correctly, Glassdoor employer responses solve the principal issue of the review and do it in a way that saves or even elevates the company's overall reputation. Responding to negative employee reviews also puts yous in a better light. Specifically, 62% of Glassdoor users have a ameliorate perception of the company when the employer responds to reviews.
On Glassdoor: How to Respond to Negative Reviews
- Respond on time and with the correct tone.
- Say, "thank you lot."
- Address the reviewer's issue, provide solutions, and take the conversation offline (if necessary).
Respond on Fourth dimension and with the Right Tone
An important office of knowing how to responding to negative reviews on Glassdoor is having a calm, collected, and professional tone. The words you use in the response demand to convey that you lot genuinely care nigh and respect the reviewer's feedback.
Not everyone can write in a professional tone on Glassdoor, which is why you could assign the part of reviews responses to a select few in your H.R. or social teams. With employer brand monitoring from ReviewTrackers, which allows for an unlimited number of users, yous can easily coordinate every review action past quickly assigning responses to specific people on your squad when a negative review comes upwards.
Once you lot accept the right response tone, piece of work on submitting an on-fourth dimension response. Taking too long to address a reviewer's feedback and concerns, peculiarly if they are currently an employee, tin show that you don't care most their thoughts.
For a perfect example of how to respond professionally and on time, take a await at the response below from DialogTech's vice president of H.R.
Even though the negative review didn't provide many details, DialogTech'south vice president of H.R. wrote a response that was professional and direct to the signal. They apologized for the erstwhile employee'south feel and stated their desire to know more than about their problems. The response was also submitted merely a calendar week later on the review appeared.
It's worth noting, however, that y'all shouldn't ever wait a whole week to submit a review response. ReviewTrackers' daily alerts for employer brand monitoring allow you lot know when a new review arrives on the company's Glassdoor profile so that you lot can respond to your Glassdoor reviews in days or even hours.
Say, "Thanks"
Every review response should include the words, "thank you." Despite the negative sentiment in some employee reviews, use the response to thank them for taking time out of their twenty-four hours to write out their thoughts. Hither's a perfect example from Trunk Club'south H.R. squad.
Before addressing the reviewer's problems and providing updates on the visitor plans to meliorate the workplace, the responder fabricated sure to write a quick sentence to thank the old employee for their feedback. Writing out a single "cheers" sentence doesn't take much effort, and it tells both the reviewer and time to come employees that you genuinely care about all forms of feedback.
In some cases, these negative reviews volition reveal insights into hidden problems and pain points in the company thanks to client experience analytics technology. Thank employees for bringing these problems to your attention then that they are appropriately addressed.
Address Issues, Provide Solutions, and Have the Chat Offline (If Necessary)
After apologizing in a professional tone, it's fourth dimension to get to the meat of your response. Don't exist afraid to address the issues mentioned considering it shows that you are actively reading employee reviews. Furthermore, it puts you in a humbling position past showing that the visitor isn't perfect but is continuously trying to amend based on employee feedback.
Accept a look at the response below from a member of the Guaranteed Rate Customer Success team.
The professional response not only thanked the employee for the review but addressed their effect with the new pay construction. In addition, the response besides help humanize the company because the author apologized for the fact that the changes negatively affected the employee.
Nonetheless, the response also went one step further. Past encouraging the employee to discuss their thoughts with their manager or the H.R. section, the author provides possible solutions for the employee. Also, it ensures that further actions past the reviewer are taken offline, which helps both employer and employee resolve the issue privately rather than discussing sensitive topics on a public forum like Glassdoor.
The Impact of Responding to Negative Reviews on Glassdoor
Learning how to respond to employee feedback on Glassdoor is crucial in acquiring and retaining employees. 18-carat employee feedback is the type of social proof that chore seekers need when finding a new place to work.
By responding to employee reviews in the correct mode, you tell prospects that y'all value your employees and continuously use their feedback to notice ways to improve the piece of work environment and culture.
Source: https://www.reviewtrackers.com/blog/responding-negative-reviews-glassdoor/
0 Response to "Glassdoor Writing Review for Company You Didnt Work at"
Post a Comment